Privacy Policy

Welcome to OrlaTv. We are dedicated to protecting your privacy and personal information. For any questions or concerns about our policy or data handling, please get in touch. contact us via WhatsApp.

1. Data We Collect

You provide us with personal information voluntarily when you register for our IPTV service, inquire about our products, or contact us directly.

Below is a list of the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we gather or receive is utilized in the following ways:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data under these authorized legal grounds:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained solely for the duration needed to fulfill the objectives described in this privacy policy, except when legal obligations (like taxation, financial reporting, or other regulatory mandates) demand extended preservation.

5. Cookies & Tracking Technologies

The use of cookies and comparable tracking technologies may occur to retrieve or store details. These are chiefly functional cookies vital for the website and client section to work properly. No invasive promotional tracking cookies are employed.

6. Third-Party Services

Third-party vendors, service providers, or agents who perform services for us may receive access to your data, as it is necessary for them to complete their assigned tasks. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational safeguards to ensure the security of any personal data we handle. Nonetheless, keep in mind that we cannot assure complete security for the internet itself.

8. Your Data Protection Rights

Based on your location, you might be entitled to the following rights concerning your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to exercise these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

The service is exclusively for adults 18 years or older. There is no intentional collection of personal information from those under 18.

10. Contact Us

For any questions or remarks about these guidelines, kindly contact us via WhatsApp.