Contact OrlaTv
Receive OrlaTv Help with configuration, payments, or channel requests. Our dedicated support is accessible 24/7 on WhatsApp or contact us by email.
WhatsApp Support
The quickest method to contact us. For faster replies, send a WhatsApp message.
Chat on WhatsAppLive Chat
Favor real-time chat? Use the available widget. If closed, kindly send an email.
Start a RequestHelp & Guides
Check the Installation section for device setup instructions and problem-solving advice.
View InstallationGet in touch
General Inquiry
Facing issues with configuration, billing, or features? Get in touch now.
Sales & Billing Assistance
Receive suggestions, handle subscriptions, or settle payment inquiries.
How Can We Help You?
Choose a topic for customized assistance and useful shortcuts.
Setup & Installation
Tutorials for configuring Smart TV, Firestick, Android, iOS, MAG, and similar platforms.
Billing & Payments
Manage invoices, receipts, and payment concerns with our secure Stripe checkout.
Technical Issues
Questions about buffering, EPG, or the app? We’ll assist in optimizing your setup.
Channel Requests
If you’re looking for a channel or region, inform us, and we’ll check if it’s available.
Account & Activation
We’ll swiftly verify and resend your credentials or activation email if you haven’t received them.
Apps & Compatibility
We’ll recommend the best IPTV apps and settings tailored to your device.
Frequently Asked Questions
Get fast answers to common queries regarding support, setup, billing, and devices.
Please provide your device, app, plan, and a brief explanation of the problem or inquiry.
Inspect your spam/junk folder. If it hasn’t arrived yet, contact us via WhatsApp It will be resent to you without delay.
Additional connections are offered as extras. Reach out to sales for specifics.
Check out the Installation page for comprehensive steps for Firestick and similar devices.
Refer to our Refund Policy to check eligibility, deadlines, and how to apply.
Smart TVs: Smart IPTV or IPTV Smarters. Android devices: TiviMate or IPTV Smarters. iOS devices: GSE Smart IPTV or IPTV Smarters.
Use a connection of 30+ Mbps, 5GHz Wi-Fi/Ethernet, enable hardware acceleration, boost buffer size, and halt other downloads/streams.
To update your playlist and EPG, use the refresh or reload option in your app settings. You may also need to remove and re-add your M3U and EPG URLs.
We process payments using Stripe for all major credit cards.
Absolutely. You can handle renewal preferences in your account or seek support if you need further guidance.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly